Shell FleetPayDigital Mobility Commercial proposalShell FleetPayPlatform licence, implementation and managed support
Prepared for Shell India — Digital Mobility Initiative. This proposal sets out the purpose, objectives, scope, architecture, components, deliverables, milestones, commercials and contracting terms for deploying Shell FleetPay on Shell-managed infrastructure.
Why this engagement
Shell's digital mobility ambition requires a payments and loyalty backbone that is owned, auditable and fast to evolve. FleetPay delivers that backbone as a white-label platform already built to Shell's brand and operating model.
Rather than a multi-year custom build, Shell acquires a proven closed-loop platform and pays only for the customisation, integration and implementation required to fit Shell's retail network, finance processes and compliance posture.
The platform is deployed on infrastructure provided and managed by Shell, keeping data residency, security and hosting economics firmly within Shell's control, while our accountability is focused on application uptime, operationalisation, reconciliation and ongoing maintenance.
What the programme must achieve
Single fleet payments backbone
Consolidate card issuing, closed-loop wallets, merchant acceptance and settlement into one governed platform for Shell India.
Frictionless customer experience
Digital fleet onboarding, self-service limits, mobile wallet for drivers and a fast forecourt experience at the terminal.
Control and auditability
Maker-checker workflows, granular RBAC, velocity and fraud rules, and an immutable audit trail across every money movement.
Reconciled money movement
Automated ledgers, statements, daily settlement and exception handling to shorten close cycles and eliminate leakage.
In scope and out of scope
In scope
- Fleet company management — onboarding wizard, KYC, credit limits, drivers, vehicles
- Merchant network — merchant, outlet and POS device hierarchy with serial and TID tracking
- POS device parameters — batch closure, max batch size, retry attempts, printing preferences, auto batch close
- Card programme — limit profiles, velocity rules, reload options and denominations, scheme front/back templates
- Card operations — issuance, bulk issuance, activation, PIN, block/unblock, replacement, renewal, assignment, inventory, ledger
- Wallet & funds — top-up, fund transfer, bulk transfer, auto reload, limits, statement, ledger, settlement
- Transactions — live monitor, search, pending, failed, refunds, reversals, adjustments, settlements, fraud monitoring, audit logs
- CRM, campaigns, offers, coupons, loyalty and rewards
- Reports & analytics — executive command centre, operational, financial, regional, report builder, scheduled reports, export centre
- Administration & settings — users, roles, permission matrix, security policy, MFA, sessions, audit logs
- Customer wallet mobile app and POS operator terminal app
Out of scope
- Provisioning, ownership and management of cloud/data-centre infrastructure (Shell scope)
- Physical card manufacturing, personalisation bureau charges and logistics costs
- POS hardware procurement and field deployment manpower
- Third-party licence, switch, bank, SMS, WhatsApp and email gateway charges
- Statutory, regulatory and scheme certification fees
- New feature development beyond the agreed scope (chargeable at the man-day rate)
Deployed on Shell-managed infrastructure
A modular, API-first architecture. Shell owns the hosting estate; we own the application layer, its operability and its evolution.
Experience layer
Enterprise web console (React + TypeScript), customer wallet app and POS operator app, all in Shell brand language.
Platform services
Issuing, wallet ledger, limits & velocity engine, transaction switchboard, settlement, CRM and campaign services.
Data & analytics
Transactional store, reporting mart, audit store, scheduled extracts and export centre for finance and audit.
Integration layer
Secure APIs to POS/switch, bank and payment gateway, SAP/ERP, SMS, email and WhatsApp providers, and identity.
Responsibility split
- · Cloud / data-centre infrastructure and environments
- · Infrastructure operations, patching, backup and DR
- · Network, perimeter security and identity estate
- · Third-party contracts, licences and gateway commercials
- · Platform application, customisation and deployment
- · Application uptime and performance management
- · Operationalisation of the programme, including reconciliation
- · Annual maintenance, minor changes and L1–L3 application support
What is being delivered, module by module
| Component | Key capabilities | Users |
|---|---|---|
| Fleet company management | Onboarding wizard, KYC, credit limits, drivers, vehicles | Sales, credit, ops |
| Merchant network | Merchant → outlet → POS device hierarchy, serials, TIDs, parameters | Network ops |
| Outlet operations | Counter card issuance, shifts, operators, shift reports | Outlet managers |
| Card programme | Limit profiles, velocity, reload rules, scheme templates, fulfilment | Programme team |
| Card operations | Issuance, bulk, activation, PIN, block, replacement, inventory, ledger | Card ops |
| Wallet & funds | Top-up, transfers, bulk transfer, auto reload, statements, settlement | Finance, fleet admins |
| Transactions | Live monitor, refunds, reversals, adjustments, fraud, audit logs | Ops, risk |
| CRM & campaigns | Customer 360, leads, segments, campaigns, offers, loyalty, rewards | Marketing |
| Reports & analytics | Command centre, financial, regional, builder, scheduled, exports | CXO, finance, audit |
| Administration & settings | Users, roles, permission matrix, MFA, sessions, security policy | IT, security |
| Mobile applications | Customer wallet app and POS operator terminal app | Drivers, operators |
Tangible outputs of the engagement
Configured platform
Fully configured FleetPay instance deployed across Shell's dev, UAT and production environments.
Customisation build
Shell-specific branding, workflows, limit and velocity policies, scheme artwork and report formats.
Integrations
Working interfaces to switch/POS, bank and gateway, ERP, and communication providers.
Mobile applications
Customer wallet app and POS operator app builds, ready for distribution.
Documentation
Solution design, API specification, configuration guide, SOPs and runbooks.
Training & handover
Administrator, operations and outlet-level training with recorded sessions.
UAT support
Test scenarios, defect triage and sign-off support through the UAT window.
Reconciliation pack
Daily settlement, ledger and exception reporting aligned to Shell finance.
Go-live & hypercare
Cutover plan, go-live support and a four-week hypercare window post launch.
Indicative 14-week delivery plan
| Milestone | Timeline | Outcome | Payment |
|---|---|---|---|
| M1 · Kick-off & solution design | Week 0–2 | Signed-off solution design, integration and environment plan | 20% of one-time fee |
| M2 · Platform deployment & branding | Week 3–5 | Instance live in Shell dev/UAT with Shell configuration | 20% |
| M3 · Customisation & integrations | Week 6–9 | Switch, bank, ERP and communication integrations working | 25% |
| M4 · UAT & training | Week 10–12 | UAT sign-off, trained administrators and outlet staff | 20% |
| M5 · Go-live & hypercare | Week 13–14 | Production cutover, hypercare complete, steady state | 15% |
Timelines assume infrastructure and third-party access are made available by Shell within the first two weeks, and that business sign-offs are received within five working days of request.
Transparent, two-line pricing
A single one-time investment to acquire and implement the platform, and a predictable monthly fee covering platform AMC and 24×7 operations support (L1 & L2).
Platform fee, customisation & implementation
Ninety lakh rupees only · payable against milestones M1–M5
- White-label platform licence for Shell India
- Shell-specific customisation and branding
- Deployment across dev, UAT and production
- Integrations, data migration and configuration
- Documentation, training and go-live hypercare
Monthly AMC & 24×7 operations support
Eight lakh rupees per month · billed monthly in arrears
- Platform AMC — upgrades, patches, application uptime management
- Operations support for the programme, including reconciliation
- L1–L3 application support with agreed response and resolution SLAs
- Minor and trivial changes at no additional cost
- Monthly service review and performance reporting
| Cost head | Basis | Amount (INR) |
|---|---|---|
| Platform fee, customisation & implementation | One-time, milestone linked | 90,00,000 |
| AMC & 24×7 operations support (L1 & L2) | ₹8,00,000 per month × 12 | 96,00,000 |
| Future change requests | ₹11,500 per man-day, on approval | As utilised |
| Year 1 total (excluding change requests) | One-time + 12 months support | 1,86,00,000 |
All amounts are exclusive of GST and any applicable statutory levies. Change requests are charged only where effort is estimated, approved in writing by Shell, and delivered.
Costs for Year 2 onwards
From Year 2 onwards, the one-time platform fee, customisation and implementation cost is not applicable (₹0). Only the monthly recurring fee applies.
Monthly recurring covers platform AMC and 24×7 operations support (L1 & L2), including application uptime management, reconciliation, minor changes and monthly service reviews.
| Year | Monthly recurring | Total annual recurring (INR) |
|---|---|---|
| Year 2 | ₹8,00,000 | 96,00,000 |
| Year 3 | ₹8,00,000 | 96,00,000 |
| Year 4 | ₹8,00,000 | 96,00,000 |
| Year 5 | ₹8,00,000 | 96,00,000 |
All amounts are exclusive of GST and statutory levies.
Contracting basis
Infrastructure
Shell will provide and fund all hosting infrastructure (cloud or data centre) for development, UAT and production environments, including licences for OS, database and supporting middleware.
Infrastructure management
Shell will manage the infrastructure end to end — provisioning, capacity, patching, network, perimeter security, backup and disaster recovery. Infrastructure availability is Shell's responsibility.
Our accountability
Our scope is limited to platform uptime from an application perspective, and to operationalisation of the programme including reconciliation and annual maintenance (AMC).
Change requests
Any new development or enhancement beyond the agreed scope will be charged at ₹11,500 per man-day, against a written estimate approved by Shell before work commences.
Minor changes included
Minor and trivial changes — configuration updates, report tweaks, label and content changes, small UI adjustments and routine data corrections — are included in the monthly support fee.
Commercial terms
One-time fee payable against milestones; monthly support fee billed in arrears with 30-day payment terms. Prices are exclusive of GST and hold for 90 days from the date of this proposal.
Dependencies
Timely access to Shell infrastructure, third-party systems, test data, business sign-offs and nominated SPOCs. Delays in dependencies will shift milestone dates correspondingly.
IP, data and security
Platform IP remains with us and is licensed to Shell for the term; all Shell business and customer data remains the exclusive property of Shell, held within Shell's infrastructure.
Ready to move to design sign-off.
On acceptance of this proposal we can convene the kick-off within five working days and begin solution design against the 14-week plan.
