GAIL Gas FleetPayCity Gas Mobility Commercial proposalGAIL Gas FleetPayPlatform licence, implementation and managed support
Prepared for GAIL Gas Limited — CNG mobility and city gas distribution. This proposal sets out the purpose, objectives, scope, architecture, components, deliverables, milestones, commercials and contracting terms for deploying the platform on GAIL Gas-managed infrastructure.
Why this engagement
GAIL Gas's CNG and city gas growth agenda requires a payments and loyalty backbone that is owned, auditable and fast to evolve. The platform delivers that backbone as a white-label solution, configured to GAIL Gas's brand and operating model.
Rather than a multi-year custom build, GAIL Gas acquires a proven closed-loop platform and pays only for the customisation, integration and implementation required to fit its station network, franchisee model, finance processes and compliance posture.
The platform is deployed on infrastructure provided and managed by GAIL Gas, keeping data residency, security and hosting economics firmly within GAIL Gas's control, while our accountability is focused on application uptime, operationalisation, reconciliation and ongoing maintenance.
What the programme must achieve
Single CNG payments backbone
Consolidate fleet card issuing, closed-loop wallets, station acceptance and settlement into one governed platform for GAIL Gas.
Frictionless customer experience
Digital fleet onboarding, self-service limits, a driver wallet app and a fast dispensing experience at the CNG station terminal.
Control and auditability
Maker-checker workflows, granular RBAC, velocity and fraud rules, and an immutable audit trail across every money movement.
Reconciled money movement
Automated ledgers, statements, daily station settlement and exception handling to shorten close cycles and eliminate leakage.
In scope and out of scope
In scope
- Fleet customer management — onboarding wizard, KYC, credit limits, drivers, vehicles
- Station network — franchisee/CA, CNG station and dispenser-side POS device hierarchy with serial and TID tracking
- POS device parameters — batch closure, max batch size, retry attempts, printing preferences, auto batch close
- Card programme — limit profiles, velocity rules, reload options and denominations, scheme front/back templates
- Card operations — issuance, bulk issuance, activation, PIN, block/unblock, replacement, renewal, assignment, inventory, ledger
- Wallet & funds — top-up, fund transfer, bulk transfer, auto reload, limits, statement, ledger, settlement
- Transactions — live monitor, search, pending, failed, refunds, reversals, adjustments, settlements, fraud monitoring, audit logs
- CRM, campaigns, offers, coupons, loyalty and rewards for CNG customers
- Reports & analytics — executive command centre, operational, financial, regional, report builder, scheduled reports, export centre
- Administration & settings — users, roles, permission matrix, security policy, MFA, sessions, audit logs
- Customer wallet mobile app and station operator terminal app
Out of scope
- Provisioning, ownership and management of cloud/data-centre infrastructure (GAIL Gas scope)
- Physical card manufacturing, personalisation bureau charges and logistics costs
- POS hardware procurement and field deployment manpower
- Third-party licence, switch, bank, SMS, WhatsApp and email gateway charges
- Statutory, regulatory and scheme certification fees
- New feature development beyond the agreed scope (chargeable at the man-day rate)
Deployed on GAIL Gas-managed infrastructure
A modular, API-first architecture. GAIL Gas owns the hosting estate; we own the application layer, its operability and its evolution.
Experience layer
Enterprise web console (React + TypeScript), customer wallet app and station operator app, all in GAIL Gas brand language.
Platform services
Issuing, wallet ledger, limits & velocity engine, transaction switchboard, settlement, CRM and campaign services.
Data & analytics
Transactional store, reporting mart, audit store, scheduled extracts and export centre for finance and audit.
Integration layer
Secure APIs to POS/switch, bank and payment gateway, SAP/ERP, SMS, email and WhatsApp providers, and identity.
Responsibility split
- · Cloud / data-centre infrastructure and environments
- · Infrastructure operations, patching, backup and DR
- · Network, perimeter security and identity estate
- · Third-party contracts, licences and gateway commercials
- · Platform application, customisation and deployment
- · Application uptime and performance management
- · Operationalisation of the programme, including reconciliation
- · Annual maintenance, minor changes and L1–L3 application support
What is being delivered, module by module
| Component | Key capabilities | Users |
|---|---|---|
| Fleet customer management | Onboarding wizard, KYC, credit limits, drivers, vehicles | Sales, credit, ops |
| Station network | Franchisee → station → POS device hierarchy, serials, TIDs, parameters | Network ops |
| Station operations | Counter card issuance, shifts, operators, shift reports | Station managers |
| Card programme | Limit profiles, velocity, reload rules, scheme templates, fulfilment | Programme team |
| Card operations | Issuance, bulk, activation, PIN, block, replacement, inventory, ledger | Card ops |
| Wallet & funds | Top-up, transfers, bulk transfer, auto reload, statements, settlement | Finance, fleet admins |
| Transactions | Live monitor, refunds, reversals, adjustments, fraud, audit logs | Ops, risk |
| CRM & campaigns | Customer 360, leads, segments, campaigns, offers, loyalty, rewards | Marketing |
| Reports & analytics | Command centre, financial, regional, builder, scheduled, exports | Leadership, finance, audit |
| Administration & settings | Users, roles, permission matrix, MFA, sessions, security policy | IT, security |
| Mobile applications | Customer wallet app and station operator terminal app | Drivers, operators |
Tangible outputs of the engagement
Configured platform
Fully configured platform instance deployed across GAIL Gas's dev, UAT and production environments.
Customisation build
GAIL Gas-specific branding, workflows, limit and velocity policies, scheme artwork and report formats.
Integrations
Working interfaces to switch/POS, bank and gateway, ERP, and communication providers.
Mobile applications
Customer wallet app and station operator app builds, ready for distribution.
Documentation
Solution design, API specification, configuration guide, SOPs and runbooks.
Training & handover
Administrator, operations and station-level training with recorded sessions.
UAT support
Test scenarios, defect triage and sign-off support through the UAT window.
Reconciliation pack
Daily settlement, ledger and exception reporting aligned to GAIL Gas finance.
Go-live & hypercare
Cutover plan, go-live support and a four-week hypercare window post launch.
Indicative 14-week delivery plan
| Milestone | Timeline | Outcome | Payment |
|---|---|---|---|
| M1 · Kick-off & solution design | Week 0–2 | Signed-off solution design, integration and environment plan | 20% of one-time fee |
| M2 · Platform deployment & branding | Week 3–5 | Instance live in GAIL Gas dev/UAT with GAIL Gas configuration | 20% |
| M3 · Customisation & integrations | Week 6–9 | Switch, bank, ERP and communication integrations working | 25% |
| M4 · UAT & training | Week 10–12 | UAT sign-off, trained administrators and station staff | 20% |
| M5 · Go-live & hypercare | Week 13–14 | Production cutover, hypercare complete, steady state | 15% |
Timelines assume infrastructure and third-party access are made available by GAIL Gas within the first two weeks, and that business sign-offs are received within five working days of request.
Transparent, two-line pricing
A single one-time investment to acquire and implement the platform, and a predictable monthly fee covering platform AMC and 24×7 operations support (L1 & L2).
Platform fee, customisation & implementation
Ninety lakh rupees only · payable against milestones M1–M5
- White-label platform licence for GAIL Gas Limited
- GAIL Gas-specific customisation and branding
- Deployment across dev, UAT and production
- Integrations, data migration and configuration
- Documentation, training and go-live hypercare
Monthly AMC & 24×7 operations support
Eight lakh rupees per month · billed monthly in arrears
- Platform AMC — upgrades, patches, application uptime management
- Operations support for the programme, including reconciliation
- L1–L3 application support with agreed response and resolution SLAs
- Minor and trivial changes at no additional cost
- Monthly service review and performance reporting
| Cost head | Basis | Amount (INR) |
|---|---|---|
| Platform fee, customisation & implementation | One-time, milestone linked | 90,00,000 |
| AMC & 24×7 operations support (L1 & L2) | ₹8,00,000 per month × 12 | 96,00,000 |
| Future change requests | ₹11,500 per man-day, on approval | As utilised |
| Year 1 total (excluding change requests) | One-time + 12 months support | 1,86,00,000 |
All amounts are exclusive of GST and any applicable statutory levies. Change requests are charged only where effort is estimated, approved in writing by GAIL Gas, and delivered.
Costs for Year 2 onwards
From Year 2 onwards, the one-time platform fee, customisation and implementation cost is not applicable (₹0). Only the monthly recurring fee applies.
Monthly recurring covers platform AMC and 24×7 operations support (L1 & L2), including application uptime management, reconciliation, minor changes and monthly service reviews.
| Year | Monthly recurring | Total annual recurring (INR) |
|---|---|---|
| Year 2 | ₹8,00,000 | 96,00,000 |
| Year 3 | ₹8,00,000 | 96,00,000 |
| Year 4 | ₹8,00,000 | 96,00,000 |
| Year 5 | ₹8,00,000 | 96,00,000 |
All amounts are exclusive of GST and statutory levies.
Contracting basis
Infrastructure
GAIL Gas will provide and fund all hosting infrastructure (cloud or data centre) for development, UAT and production environments, including licences for OS, database and supporting middleware.
Infrastructure management
GAIL Gas will manage the infrastructure end to end — provisioning, capacity, patching, network, perimeter security, backup and disaster recovery. Infrastructure availability is GAIL Gas's responsibility.
Our accountability
Our scope is limited to platform uptime from an application perspective, and to operationalisation of the programme including reconciliation and annual maintenance (AMC).
Change requests
Any new development or enhancement beyond the agreed scope will be charged at ₹11,500 per man-day, against a written estimate approved by GAIL Gas before work commences.
Minor changes included
Minor and trivial changes — configuration updates, report tweaks, label and content changes, small UI adjustments and routine data corrections — are included in the monthly support fee.
Commercial terms
One-time fee payable against milestones; monthly support fee billed in arrears with 30-day payment terms. Prices are exclusive of GST and hold for 90 days from the date of this proposal.
Dependencies
Timely access to GAIL Gas infrastructure, third-party systems, test data, business sign-offs and nominated SPOCs. Delays in dependencies will shift milestone dates correspondingly.
IP, data and security
Platform IP remains with us and is licensed to GAIL Gas for the term; all GAIL Gas business and customer data remains the exclusive property of GAIL Gas, held within GAIL Gas's infrastructure.
Ready to move to design sign-off.
On acceptance of this proposal we can convene the kick-off within five working days and begin solution design against the 14-week plan.
