Commercial proposalShell FleetPayPlatform licence, implementation and managed support
Prepared for Shell India — CNG mobility and city gas distribution. Scope, commercials and delivery terms for the white-label platform.
Why this engagement
Shell's CNG and city gas growth agenda requires a payments and loyalty backbone that is owned, auditable and fast to evolve. The platform delivers that backbone as a white-label solution, configured to Shell's brand and operating model.
Rather than a multi-year custom build, Shell acquires a proven closed-loop platform and pays only for the customisation, integration and implementation required to fit its station network, franchisee model, finance processes and compliance posture.
The platform is deployed on infrastructure provided and managed by Shell, keeping data residency, security and hosting economics firmly within Shell's control, while our accountability is focused on application uptime, operationalisation, reconciliation and ongoing maintenance.
What the programme must achieve
Single CNG payments backbone
Consolidate fleet card issuing, closed-loop wallets, station acceptance and settlement into one governed platform for Shell.
Frictionless customer experience
Digital fleet onboarding, self-service limits, a driver wallet app and a fast dispensing experience at the CNG station terminal.
Control and auditability
Maker-checker workflows, granular RBAC, velocity and fraud rules, and an immutable audit trail across every money movement.
Reconciled money movement
Automated ledgers, statements, daily station settlement and exception handling to shorten close cycles and eliminate leakage.
Connect. Verify. Control. Transact.
Government Parivahan (VAHAN) integration for smarter prepaid and CNG fuel payments.
Verified vehicle-to-payment flow
Customer / Fleet Onboarding
Customer or fleet operator provides the vehicle registration details as part of the digital onboarding journey.
Parivahan Validation
Vehicle information is securely validated against available Government Parivahan / VAHAN data.
Vehicle Verification
Registration number, vehicle type/class, fuel type and registration status are verified, subject to permitted data availability.
Vehicle-to-Card Mapping
The verified vehicle is linked with the customer's account, prepaid card or closed-loop wallet.
Controlled Fuel Transaction
The vehicle-linked prepaid instrument is enabled for authorized CNG/fuel transactions based on configured rules and limits.
Why verify vehicles before fueling
- ✓Real-Time Vehicle Verification
- ✓Verified Vehicle-to-Card Mapping
- ✓Stronger Fuel Transaction Controls
- ✓Reduced Misuse & Unauthorized Transactions
- ✓Digital & Faster Customer Onboarding
- ✓Improved Fleet Governance
- ✓Better Audit & Compliance Visibility
- ✓Accurate Vehicle-Level Transaction Analytics
Use in prepaid programme
Government Parivahan / VAHAN → PrepaidXchange → Customer / Fleet → Prepaid Card / Wallet → CNG Pump → Transaction
In scope and out of scope
In scope
- Fleet customer management — onboarding wizard, KYC, credit limits, drivers, vehicles
- Station network — franchisee/CA, CNG station and dispenser-side POS device hierarchy with serial and TID tracking
- POS device parameters — batch closure, max batch size, retry attempts, printing preferences, auto batch close
- Card programme — limit profiles, velocity rules, reload options and denominations, scheme front/back templates
- Card operations — issuance, bulk issuance, activation, PIN, block/unblock, replacement, renewal, assignment, inventory, ledger
- Wallet & funds — top-up, fund transfer, bulk transfer, auto reload, limits, statement, ledger, settlement
- Transactions — live monitor, search, pending, failed, refunds, reversals, adjustments, settlements, fraud monitoring, audit logs
- CRM, campaigns, offers, coupons, loyalty and rewards for CNG customers
- Reports & analytics — executive command centre, operational, financial, regional, report builder, scheduled reports, export centre
- Administration & settings — users, roles, permission matrix, security policy, MFA, sessions, audit logs
- Customer wallet mobile app and station operator terminal app
Out of scope
- Provisioning, ownership and management of cloud/data-centre infrastructure (Shell scope)
- Physical card manufacturing, personalisation bureau charges and logistics costs
- POS hardware procurement and field deployment manpower
- Third-party licence, switch, bank, SMS, WhatsApp and email gateway charges
- Statutory, regulatory and scheme certification fees
- New feature development beyond the agreed scope (chargeable at the man-day rate)
Go Fully Digital in 4–6 Weeks
Two proven delivery modes for Shell CNG & PNG mobility payments. Choose the all-digital route for fastest rollout, or the hybrid route to complement digital wallets with branded cards and POS hardware.
Fully Digital
No dedicated hardware required. Launch the white-label consumer wallet, operator app, web portal and QR acceptance in under six weeks.
White Label Consumer App
Branded driver wallet app for balance check, load money, scan & pay, transaction history, offers and support.
White Label Operator App for Transaction
Forecourt POS app for attendants to accept wallet, card and QR payments, manage shifts and print receipts.
White Label Web Application
Enterprise admin portal for fleet companies, finance and operations teams with dashboards, reports and controls.
QR Code Payment
Static and dynamic QR acceptance at outlets, integrated to wallet and card rails for fast, low-cost collection.
GA Setup
Google Analytics, events, conversion tracking and reporting integration configured for the customer journey.
Start Transacting
End-to-end go-live support: merchant onboarding, device enrolment, pilot acceptance and production switchover.
Hybrid Plan
Add physical acceptance rails where they matter most — branded NFC cards for fleet drivers and Android POS terminals for merchant outlets.
Branded Physical Cards
Co-branded NFC contactless fleet cards with Shell FleetPay scheme design, PIN mailers and fulfilment tracking.
POS Machine
Android POS terminals for outlets that prefer dedicated hardware over the SoftPOS operator app.
Hybrid benefits
- ✓Works across all existing pump and terminal infrastructure
- ✓Ideal for customers who prefer physical cards
- ✓Supports both online and offline transactions
- ✓Perfect for large fleet and corporate programmes
What is being delivered, module by module
| Component | Key capabilities | Users |
|---|---|---|
| Fleet customer management | Onboarding wizard, KYC, credit limits, drivers, vehicles | Sales, credit, ops |
| Station network | Franchisee → station → POS device hierarchy, serials, TIDs, parameters | Network ops |
| Station operations | Counter card issuance, shifts, operators, shift reports | Station managers |
| Card programme | Limit profiles, velocity, reload rules, scheme templates, fulfilment | Programme team |
| Card operations | Issuance, bulk, activation, PIN, block, replacement, inventory, ledger | Card ops |
| Wallet & funds | Top-up, transfers, bulk transfer, auto reload, statements, settlement | Finance, fleet admins |
| Transactions | Live monitor, refunds, reversals, adjustments, fraud, audit logs | Ops, risk |
| CRM & campaigns | Customer 360, leads, segments, campaigns, offers, loyalty, rewards | Marketing |
| Reports & analytics | Command centre, financial, regional, builder, scheduled, exports | Leadership, finance, audit |
| Administration & settings | Users, roles, permission matrix, MFA, sessions, security policy | IT, security |
| Mobile applications | Customer wallet app and station operator terminal app | Drivers, operators |
Transparent pricing: one-time, recurring and on-demand
A simple one-time platform fee to get Shell live, a per-outlet monthly fee that scales with the network, and optional addons for physical acceptance devices and cards.
Platform fee, customisation & implementation
Twenty-one lakh Indian rupees · payable against milestones
- Platform licence — white-label fleet card & wallet platform
- Customisation and Shell-specific configuration
- Branding, UX theming and customer-facing assets
- GA setup and go-live support
- Integration with SAP and financial systems
- MIS reporting and scheduled report templates
- Payment gateway integration
- White-label customer wallet and portal
Per outlet per month
Covers the full managed platform service for every active CNG station / outlet on the network.
Communication services
SMS, Email & WhatsApp integration
Card management service
Issuance, limits, operations & ledger
Transaction management
Live monitoring, refunds & reversals
Reconciliation
Daily settlement & exception handling
Customer & merchant support
Helpdesk for outlets and fleet users
Infrastructure & hosting
Cloud infra, hosting and management
SoftPOS operator app
Digital app to accept transactions
Consumer mobile wallet
White-label wallet for drivers
Loyalty & campaigns
Offers, coupons, points & rewards
Optional physical acceptance and card programmes
Shell can choose to add dedicated POS hardware or physical cards at any time. These are charged only when ordered and are not included in the monthly per-outlet fee.
Physical POS machines
Android EDC terminal for outlet counter acceptance
- Device field servicing
- Replacement of device
- Paper roll — 10 rolls per month per device
- SIM and network connectivity
- POS payment application licence
Physical cards
Co-branded NFC contactless fleet cards
per card
Lot of 10,000 cards
per card
Lot of 20,000 cards
Card manufacturing, personalisation bureau charges and logistics are quoted separately based on the selected card specification and volume.
Tangible outputs of the engagement
Configured platform
Fully configured platform instance deployed across Shell's dev, UAT and production environments.
Customisation build
Shell-specific branding, workflows, limit and velocity policies, scheme artwork and report formats.
Integrations
Working interfaces to switch/POS, bank and gateway, ERP, and communication providers.
Mobile applications
Customer wallet app and station operator app builds, ready for distribution.
Documentation
Solution design, API specification, configuration guide, SOPs and runbooks.
Training & handover
Administrator, operations and station-level training with recorded sessions.
UAT support
Test scenarios, defect triage and sign-off support through the UAT window.
Reconciliation pack
Daily settlement, ledger and exception reporting aligned to Shell finance.
Go-live & hypercare
Cutover plan, go-live support and a four-week hypercare window post launch.
Indicative 4–6 week delivery plan
| Milestone | Timeline | Outcome | Payment |
|---|---|---|---|
| M1 · Kick-off & solution design | Week 0–1 | Signed-off solution design, integration and environment plan | 20% of one-time fee |
| M2 · Platform deployment & branding | Week 1–2 | Instance live in Shell dev/UAT with Shell configuration | 20% |
| M3 · Customisation & integrations | Week 3–4 | Switch, bank, ERP and communication integrations working | 25% |
| M4 · UAT & training | Week 5 | UAT sign-off, trained administrators and station staff | 20% |
| M5 · Go-live & hypercare | Week 5–6 | Production cutover, hypercare complete, steady state | 15% |
This accelerated plan is enabled by the pre-built FleetPay platform and is contingent on Shell making infrastructure, test data and third-party access available in the first week, with business sign-offs returned within two working days of request. Optional physical POS devices or card fulfilment may extend the timeline by 1–2 weeks for logistics.
Contracting basis
Infrastructure
Shell will provide and fund all hosting infrastructure (cloud or data centre) for development, UAT and production environments, including licences for OS, database and supporting middleware.
Infrastructure management
Shell will manage the infrastructure end to end — provisioning, capacity, patching, network, perimeter security, backup and disaster recovery. Infrastructure availability is Shell's responsibility.
Our accountability
Our scope is limited to platform uptime from an application perspective, and to operationalisation of the programme including reconciliation and annual maintenance (AMC).
Change requests
Any new development or enhancement beyond the agreed scope will be charged at ₹11,500 per man-day, against a written estimate approved by Shell before work commences.
Minor changes included
Minor and trivial changes — configuration updates, report tweaks, label and content changes, small UI adjustments and routine data corrections — are included in the monthly support fee.
Commercial terms
One-time fee payable against milestones; monthly support fee billed in arrears with 30-day payment terms. Prices are exclusive of GST and hold for 90 days from the date of this proposal.
Dependencies
Timely access to Shell infrastructure, third-party systems, test data, business sign-offs and nominated SPOCs. Delays in dependencies will shift milestone dates correspondingly.
IP, data and security
Platform IP remains with us and is licensed to Shell for the term; all Shell business and customer data remains the exclusive property of Shell, held within Shell's infrastructure.
Ready for executive sign-off.
On acceptance of this proposal we can convene the kick-off within five working days and begin the 4–6 week implementation against the agreed fully digital or hybrid delivery mode.